ZEVORA Return and Refund Policy

Last updated: November 6, 2026

At ZEVORA, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

• Be unused and unworn.
• Be in its original condition.
• Include original packaging, tags, accessories, and other included items.
• Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a return, except where applicable law requires otherwise.

2. How to Request a Return

To request a return, contact us:

Email: tbaccessoire8@gmail.com
Phone: +1 631-488-3363

Please include:

• Your full name.
• Order number.
• Product name.
• Reason for the return.
• Photographs, if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions.

Please do not send products to our warehouse without receiving return authorization and confirmation of the correct return destination.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Provide your order number and clear photographs of the issue.

After reviewing your request, we will work with you to arrange an appropriate replacement, return, or refund, as applicable.

Where the problem is our responsibility, we will cover reasonable return shipping costs.

4. Return Shipping Costs

For returns due to a change of mind, incorrect selection, or personal preference, the customer is responsible for return shipping costs unless otherwise agreed or required by law.

For items that arrive damaged, defective, or incorrectly supplied, ZEVORA will cover reasonable return shipping costs.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

We aim to process approved refunds within 5–10 business days after inspection. The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

If you have not received your refund after the applicable processing period, please contact us.

6. Exchanges

If you need a different size, color, or product, contact our support team.

Exchanges are subject to product availability. We will explain the available options before proceeding.

7. Non-Returnable Items

Where permitted by applicable law, the following items may not be eligible for return:

• Personalized or custom-made products.
• Digital products or downloadable items after delivery.
• Gift cards.
• Products clearly identified as non-returnable or final sale.
• Personal-care or hygiene-sensitive products that have been opened or used, where applicable law permits exclusion.

This section does not limit any rights you may have under applicable consumer-protection laws.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel an order before it is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the return procedure may apply.

Nothing in this section removes any cancellation rights provided by applicable law.

9. Contact Information

For return, exchange, or refund questions:

Store: ZEVORA
Email: tbaccessoire8@gmail.com
Phone: +1 631-488-3363
Warehouse: 1520 Rosemont Street, Mesquite, TX 75149, USA

Please obtain return authorization before shipping any merchandise.